NHS Continuing Healthcare

Our assessment and appeals process

Stage 1: Full Consultation
‣ A full 90-minute consultation face to face or online
‣ Detailed review of your current CHC decision or CHC checklist
‣ A discussion of your appeal grounds and our opinion on your case strength

Stage 2: Evidence Gathering and Assessment
‣ Comprehensive review of health and care records.
‣ Collection of supporting healthcare documents.
‣ Expert independent assessment of your needs.
‣ Your own independent CHC checklist.

Stage 3: Appeal Strategy and Case Preparation
‣ Detailed analysis of your Decision Support Tool (DST).
‣ Professional appeals letters and supporting evidence.
‣ Develop an appeals strategy with our expert.

Stage 4: Advocacy or Representation
‣ Representation as an advocate or expert witness.

Our Fees

We can offer an assessment and appeals service for a fixed fee, working to an hourly rate, and covering stages 1-3. One company, a client told us, quoted £43,000 for an appeal service, and that was excluding VAT. As a guide, a complete care-managed appeal ranged from £9,990 to £12,000 plus VAT (75 hours of case work).

We work to an hourly rate, which is graded by the level of expertise of the professional. Our consultants start at £135 per hour, our senior consultants from £165 per hour. Sometimes, we may suggest that a senior consultant or a director consultant oversee a case, rather than lead it, which reduces the cost to you and the client. We're happy to discuss how this works in practice. You have the option to cap working hours, and we may recommend this in some instances.

Don't need the full appeal service? If you require expert advocacy only, our hourly rate for advocacy support starts at £195 per hour for clients who have not used our Stage 1-3 service, or the consultant's hourly rate for clients who have used our Stage 1-3 service.

How Long Does The Process Take?

This is a tricky question to answer, as each case can vary from weeks to months. As a guide, Local Appeals will take us around 3-4 weeks, and an NHS England appeal, around 6-8 weeks. This is a guide only, as we have supported some cases in under 3 weeks before, and one took us over 12 weeks, but in these cases, we secured over a quarter of a million pounds refunded to the client, and it took over a year, but we secured the result. We track all our work, and you can view your progress on your client page.

Our Commitment

At Nova Care Consultants, we're committed to helping individuals and families secure the healthcare funding they're entitled to. With our proven track record in CHC appeals and expert witness services, we provide professional, regulated support throughout your appeal journey.

Want To Find Out More?

Don't face the appeal process alone. Contact our expert team today:

📞 0333 335 6547
✉️ info@novacare.org.uk

Extended consultation with a CHC specialist

We are multi-award-winning experts providing comprehensive assistance and support to appeal and secure the free care you're entitled to. We provide a thorough CHC review of your case and only accept cases with a good* prospect of success. We are currently offering a reduced consultation at the rate of £270.

* As regulated health and care professionals, we provide expert determinations based on our professional opinion and extensive experience. In line with our ethical standards, we only accept cases where we believe there is a reasonable prospect of success (typically 55% or higher), as we feel it would be unethical to accept your investment when the likelihood of a favourable outcome is minimal.

Do you have any questions?