Jobs

We're a growing team of expert, specialist and advanced health and care professionals supporting private clients, solicitors and families across the UK. If you have at least 7 years post-qualifying experience and leadership or management experience at a senior/advanced practitioner, or team manager level (AfC Band 7 and above), consider contacting our recruitment manager for a confidential conversation about associate or consultant based opportunities with Nova Care Consultants.

Professional Support Officer (PSO) post number NC15

Nova Care Consultants is a leading private health and care practice operating across England and Wales, supporting vulnerable individuals and families since 2017.

POSITION SUMMARY
We are seeking a part-time Professional Support Officer to provide comprehensive business support to our directors. This role will support our Nova Care Consultants working across the UK and is based in our Portsmouth, Hampshire office.

KEY RESPONSIBILITIES
• Manage client correspondence, emails, and telephone enquiries.
• Maintain accurate client records and case files in compliance with regulatory requirements.
• Prepare reports, letters, and documentation to professional standards.
• Coordinate appointments and manage calendars for multiple professionals.
• Handle invoicing, payment processing, and basic financial administration.
• Provide second-line support to clients and their families with empathy and professionalism.
• Coordinate client assessments and appointments.
• Maintain confidentiality and handle sensitive information appropriately.
• Oversee marketing activities, including social media content coordination.
• Lead business development initiatives and client relationship management.
• Manage office systems, filing, and document management.
• Lead on special projects and business improvement initiatives.
• Supervise the Professional Support Assistant.
• Coordinate training and professional development activities.
• Maintain databases and management information systems.

PERSON SPECIFICATION

Essential Requirements
• Minimum 4+ years of administrative or business support experience.
• Educated to A-level standards.
• Proficiency in Microsoft Office Suite.
• Strong organisational skills with attention to detail.
• Professional telephone manner and customer service skills.
• Ability to work independently and as part of a team.
• Flexible approach to varied workload and priorities.
• Clean driver's licence held and access to own transport.

Desirable Requirements
• Experience in healthcare, social care or legal environment.
• Understanding of data protection and confidentiality requirements.
• Experience with CRM systems and database management.
• Knowledge of supporting a managing director of a company.
• Experience supporting professional services or consultancy.

PERSONAL QUALITIES
• Empathetic and caring approach to client interaction.
• Proactive problem-solving abilities.
• Resilience and ability to work under pressure.
• Commitment to continuous learning and development.
• Strong ethical standards and integrity.

WORKING ARRANGEMENTS
• Part-time position (10 hours per week / 5 hours two days a week)
• Starting up to £13.30 per hour
• Office-based 50% and remote working 50%.

BENEFITS
• Supportive working environment
• Contribution to meaningful work supporting vulnerable individuals
• Opportunity to work with award-winning professionals
• Free parking on site (Portsmouth)
• Free refreshments (tea, coffee, soft drinks, bottled water)

REPORTING STRUCTURE
Reports to: Director
Supervises: Professional Support Assistant
Working closely with: All

APPLICATION PROCESS
Please submit your CV and a covering letter explaining why you are interested in this role and how your experience aligns with our requirements. See the link below or click here to apply.

We are committed to equality of opportunity and welcome applications from all qualified candidates.

Active Jobs

Personal Assistant to the Director post number NC14

Nova Care Consultants is a leading private health and care practice operating across England and Wales, supporting vulnerable individuals and families since 2017.

POSITION SUMMARY
We are seeking a part-time Personal Assistant to support the Managing Director of Nova Care Consultants. This role will also support our Nova Care Consultants working across the UK and is a remote-based role.

KEY RESPONSIBILITIES
• Manage correspondence, emails, and telephone enquiries for the director.
• Maintain accurate client records and case files in compliance with regulatory requirements for the director.
• Prepare reports, letters, and documentation to professional standards for the director.
• Coordinate appointments and manage calendars for multiple professionals for the director.
• Handle invoicing, payment processing, and basic financial administration for the director.
• Provide first-line support to clients and their families with empathy and professionalism for the director.
• Coordinate client assessments and appointments for the director.
• Maintain confidentiality and handle sensitive information appropriately.
• Lead marketing activities, including social media content coordination.
• Assist with business development initiatives and client relationship management.
• Maintain all document management systems for the director.
• Assist the director with special projects and business improvement initiatives.
• Coordinate training and professional development activities on behalf of the senior leadership team.
• Maintain databases and management information systems for the director.

PERSON SPECIFICATION

Essential Requirements
• Minimum 3+ year of administrative or business support experience.
• Educated to diploma level (level 5)
• Proficiency in Microsoft Office Suite.
• Excellent organisational skills with attention to detail.
• Professional telephone manner and customer service skills.
• Ability to work independently and as part of a team.
• Flexible approach to varied workload and priorities.

Desirable Requirements
• Experience in healthcare, social care or legal environment.
• Understanding of data protection and confidentiality requirements.
• Experience with CRM systems and database management.
• Knowledge of digital marketing.
• Experience supporting a senior consultant or director of professional services or consultancy.

PERSONAL QUALITIES
• Empathetic and caring approach to client interaction.
• Proactive problem-solving abilities.
• Resilience and ability to work under pressure.
• Commitment to continuous learning and development.
• Strong ethical standards and integrity.

WORKING ARRANGEMENTS
• Part-time position (10 hours per week - flexible working - over 3 to 4 days a week)
• Starting salary to be agreed, depending on skills.
• 100% remote-based working.

BENEFITS
• Supportive employer.
• Contribution to meaningful work supporting vulnerable individuals
• Opportunity to work with award-winning professionals

REPORTING STRUCTURE
Reports to: Managing Director
Supervises: None, but may assist and direct the work of junior office staff
Working closely with: All

APPLICATION PROCESS
Please submit your CV and a covering letter explaining why you are interested in this role and how your experience aligns with our requirements. See the link below or click here to apply.

We are committed to equality of opportunity and welcome applications from all qualified candidates.

Closed Jobs

Apply for a job