Our fees

About our fees

Most of our core services can be offered on a fixed-fee basis.  

Why do you quote cases individually?

We offer every client the opportunity to pay a fixed fee based on their individual circumstances, so we can ensure you get the right service the first time.  Also, where we spent less time on your case, you pay us less. 

How do you quote?

We calculate using an ethical pricing method called value-based pricing.  We look primarily at three variables: complexity, urgency and the level of engagement (or skill) you require.  We not only believe this is fair, but it's a way we maintain our ethical pricing promise, meaning you don't pay a penny more than you need to.

What payment options do you accept?

We accept bank transfers (our preferred method), cheques, credit and debit card payments.  You can also make a payment online using our secure online payment system - click here.

Cash payments are not advised or preferred, but we understand that in some exceptional circumstances, this may be the only way to secure our services.  For our recurring clients, we're happy to set up Standing Orders or Direct Debit.

We also offer clients the option to pay in four instalments over six weeks, with 100% interest-free if payments are made on time.  However, there are high fees for late payments.  There are no hidden fees, and we pay a small fee to operate this service for you.  You'll need to agree to this arrangement with ClearPay, who will process your payment data on our behalf.  It's important to understand that your agreement is with ClearPay, not with us.  You can read more about ClearPay - click here.

Do you charge VAT?

Yes, we charge VAT at the Standard Rate (20%). However, some of our special services may be charged at a reduced rate or a zero rate.

Can you act at no cost to the client?

We can sometimes act on your behalf at no cost to the client if your case falls within the remit of Public Funding (formerly known as Legal Aid).  Our team will always ensure you're aware of your statutory rights to access health or care services, which may be free at the point of contact.  A few of us will also act pro bono in cases of severe injustice, usually alongside a solicitor or counsel (barrister).

Call us if you have any questions or would like to discuss your situation; we can help you understand your rights.

Access our fee guide here

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Safeguarding Disclaimer for Private Clients and Families

Due to the nature of our work, some services may require a third party to enter into a contract with us and arrange payment. Unless you have legal authority, such as an Enduring Power of Attorney (EPA), a Lasting Power of Attorney (LPA) or Court Appointed Deputyship for Property and Financial Affairs, payment should not come from the client being subject to a mental capacity assessment and should never come from a client's account where they a) cannot consent or b) has not given permission. You may wish to speak with us if you have a shared account, as you will need to understand that you are using your funds to pay us, not the clients. You may be able to justify this payment as a best interest decision under the Mental Capacity Act 2005, but we suggest you take independent legal advice if you suspect this is not in their best interest.

We accept payment from third parties, including law firms acting on your behalf. Alternatively, we may agree for third parties (i.e solicitors) to hold our funds on account or invoice you, as we may be acting as an agent on their behalf in some cases. We also accept payment from a concerned party (e.g. a family member) and will provide a receipt for our services, which you may reimburse yourself later.

For lifetime gifting or testamentary capacity assessments, we generally do not accept direct instructions in the absence of a referral from a legal or regulated professional, where the person instructing us may or will benefit from our intervention.

As part of our due diligence, we may verify with the Office of the Public Guardian (OPG) to confirm whether a Power of Attorney or Court Appointed Deputyship is registered and valid. We are authorised agents and have access to the OPG register as registered health and care professionals. By engaging with our service, you consent to us making these checks, which may incur an administration fee of £5-10. In most cases, this fee is included as part of any fixed service you receive.

If you have any questions, we are always happy to discuss them in a confidential manner. Please call us on 0333 335 6547. This disclaimer is in place to protect us as professionals, you as the instructing party, and, most importantly, the client we are supporting.