Living Safe And Well

How we support you

We offer comprehensive partial and full care management services tailored to your level of need, with the option to increase or decrease support as and when required. We only use fully qualified social workers, nurses, or occupational therapists as your Care Consultants. Where appropriate, our administrators may assist with secretarial support, and our assistant practitioners cover our 24-hour response service.

Silver Service

• This service includes an annual health and care review. We recommend our Silver clients start with a Care Needs and Wellbeing Assessment so we can benchmark your needs.

• We'll email or call your family members to update them, with your consent.

• 'Pop in' wellbeing visit can be arranged for an additional fee, which includes a summary report logged on our care records system and can be emailed, with the client's consent.

• Care records are kept on our system, Log My Care, which can be available to you or your family members for £10 per month to cover the licence fee and administration.

• Access to a private nurse of GP review.

  This is a great way to check in on a loved one. Fees from £10 per week

Gold Service

• Everything in our Silver Service

• A home safety and wellbeing 'pop in' visit by your named Consultant or their assistant every 2 months - we'll even bring the biscuits.

• We can arrange a house-risk fire assessment with our fire service experts.

• We'll oversee your private care agency and act as traditional care managers.

• Care records are kept on our system, Log My Care, which can be available to you or your family members for £10 per month to cover the licence fee and administration.

• Access to a discounted private nurse-led or GP-led healthcare review.

• Optional support is available within 72 hours.

  This is a great way to keep a loved one well at home. Fees from £30 per week

Platinum Service

• Includes everything in our Silver and Gold services, but our Safe and Wellbeing 'pop-in' visits are offered every three weeks.

• We can act as your personal secretary under a General Power of Attorney (GPA), and our Assistant Social Worker will review your mail, bills, insurance, and, if necessary, arrange any medical or care appointments as required.

• We'll oversee your private care agency and act as traditional care managers. We'll also quality-check care, raise concerns, and deal with safeguarding matters under section 42 of the Care Act 2014 with delegated powers from the Local Authority (if permitted).

• In this service, we can facilitate a move into a care home, supported living scheme or even a return to your home from a period in care. Our additional work is charged at our hourly rate.

• We'll ensure an annual benefits review and a complementary wills and estate planning review every 2 years by a qualified and accredited STEP solicitor. Read more about STEP here.

• We can act as your Health and Welfare Lasting Power of Attorney under this service.

• Care records are kept on our system, Log My Care, which is available to you or your family members at no additional charge - the licence fee is included in this package.

• Optional support is available within 24 hours, or we can act as your emergency responders with a Telecare provider for an additional fee.

  This is our highest standard of support package, ensuring your loved one is safe and well at home. Fees from £95** per week.

* No direct cost means using i) Attendance Allowance or ii) Personal Independent Payment to fund your package.

**Save 5% by paying for a year in advance, otherwise the fee is £100 per week.